FAQs – Steadyhands

Orders & Payments

How do I place an order?
Simply browse our products, add your selections to cart, and complete checkout through our secure payment system.

 

What payment methods do you accept?
We accept all major credit/debit cards and secure online payment options available at checkout.

 

Can I change or cancel my order?
All orders are processed quickly, so changes or cancellations are not guaranteed once your order is placed.

Shipping & Pickup

How long does shipping take?
Orders are processed within 1–3 business days.

Standard shipping typically arrives within 3–7 business days, depending on your location.

 

Do you offer local pickup?
Yes. You can select Local Pickup at checkout and pick up your order at our shop once you receive a ready notification.

 

Where is pickup located?
Steadyhands Barber & Beauty
11328 Tara Blvd
Hampton, GA 30228

 

How will I know when my order is ready?
You’ll receive an email confirmation once your order is ready for pickup or has shipped.

Returns & Exchanges

Do you accept returns or exchanges?
No. All sales are final due to hygiene and product integrity standards.

 

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery or pickup with your order number and photos. We’ll make it right.

Products

Are your products suitable for all hair types?
Yes. Our formulas are designed to work across a wide range of hair textures while promoting moisture, manageability, and overall hair health.

 

Are your products greasy or heavy?
No. Our products are formulated to be lightweight, non-greasy, and fast-absorbing while still delivering deep hydration.

 

How often should I use your products?
Most products are safe for daily use, depending on your grooming routine and hair needs.

Shop & Services

Do I need an appointment for services?
Appointments are recommended to ensure availability, though walk-ins may be accepted based on schedule.

 

Can I purchase products in-store?
Yes. All products available online can also be purchased directly at our shop.

 

Can I pick up my online order during my appointment?
Absolutely. Just make sure your order is marked ready for pickup before arriving.

General

Do you offer wholesale or bulk pricing?
For wholesale or business inquiries, please contact us directly.

 

How can I contact Steadyhands?

For any questions or support:
support@steadyhandsbb.com
Phone: 678-519-0601